1.   Introduction

Last Revised: August 07, 2025

Lilac Health PLLC (“Lilac Health”, “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy describes the types of information we collect, how we use it, and the circumstances under which we may share it when you visit www.lilachealth.org (“Site”). This policy does not apply to information collected by any third-party services you may access from our Site.

Please read this Privacy Policy carefully. By accessing or using this Site, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, do not use our Site.

2.   Information We Collect

Lilac Health does not collect personally identifiable information or protected health information (PHI) directly through this website. Users cannot create accounts, book appointments, or make payments through www.lilachealth.org.

Any information submitted or exchanged for clinical purposes is handled through third-party

HIPAA-compliant platforms, including Headway, Alma, CharmHealth, Growtherapy, CoverMyMeds, Genesight, Freed AI, Zoom, Doxy.me, and others. Please refer to the privacy practices of these services for more information.

3.   Use of Cookies and Analytics

We use Google Analytics to monitor basic website traffic and user interactions in aggregate. This helps us understand how visitors use our Site to improve content and navigation. No personal identifiers or PHI are collected through analytics tools.

You may control the use of cookies through your browser settings.

4.   Age Restrictions

Our Site is not intended for children under the age of 13. If you are under 13, do not use this Site or provide any information. We do not knowingly collect information from children without parental consent. If you believe we might have information from a child under 13, please contact us at privacy@lilachealth.org.

5.   Third-Party Platforms

Clinical services provided by Lilac Health are managed through external platforms that comply with HIPAA and state privacy regulations. These include platforms such as CharmHealth, Headway, Doxy.me, Alma, and others.

These services may collect and retain PHI and personally identifiable information in accordance with their own privacy policies and Lilac Health’s Notice of Privacy Practices.

6.   Data Security

We implement technical measures to secure our Site, but any data submitted through third-party platforms is governed by those platforms’ encryption, privacy, and compliance practices. We encourage users to review their terms and policies for more information on data handling.

7.   Your Rights

As a resident of Illinois, Oregon, or Wisconsin, you may have additional rights under state law concerning the privacy of your health and personal information. Lilac Health complies with applicable state and federal (HIPAA) privacy laws.

For access to your health records or to exercise privacy rights under HIPAA, please contact us at privacy@lilachealth.org.

8.   Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any updates will be posted on this page and reflected by a new effective date. Continued use of this Site after updates constitutes acceptance of those changes.

9.   Contact Information

For questions about this Privacy Policy or your personal data, please contact our Privacy Officer: Lilac Health PLLC Email: privacy@lilachealth.org Phone: (815) 656-3153